Returns & a little help.

To request a return, email us within 14 days of receiving your order. Include your order reference. We will provide the return instructions and address. You pay return postage for a change of mind; contact us about damaged or incorrect items. Your statutory consumer rights remain unaffected.

Something arrived damaged?

Contact contact@idm.cy with your order reference and a description of the problem. If possible, include photos so we can help resolve it.

Contact us first

Please contact us for the correct return instructions before sending an item back. Do not send returns to an address printed on the delivery parcel unless we confirm it.

Your statutory rights, including rights relating to faulty goods, are unaffected by this policy.

Get in touch

Christmas Magic
Armenochori, 4523 Limassol, Cyprus
contact@idm.cy

Last updated: 13 November 2026